1. Return Policy Overview
shukebeita is committed to your satisfaction. If you're not happy with your purchase, we offer a 30-day return policy. Please read the following terms carefully.
2. Return Conditions
Items eligible for return must meet the following conditions:
- Return request submitted within 30 days of delivery
- Items must be unworn, unwashed, and undamaged
- Original tags and labels must be attached
- Original packaging must be intact
- Proof of purchase required
3. Non-Returnable Items
- Items returned after 30 days
- Items that have been worn, washed, or show signs of use
- Items with removed or damaged tags
- Items damaged due to customer negligence
- Intimate apparel and swimwear (for hygiene reasons)
- Custom or final sale items (as noted at purchase)
4. Return Process
Step 1: Submit Request
Log into your account, find the order in "My Orders", click "Request Return", and provide the reason.
Step 2: Await Approval
We'll review your request within 1-2 business days and notify you via email.
Step 3: Ship Items
Once approved, ship items within 7 days using a trackable shipping method.
Step 4: Refund Processing
After receiving and inspecting items, refunds are processed within 3-5 business days.
5. Refund Methods & Timeline
- Refunds are returned to the original payment method
- Credit/Debit Cards: 5-10 business days
- PayPal: 1-3 business days
- Store Credit: Immediate
6. Shipping Costs
- Defective Items: Return shipping paid by shukebeita
- Change of Mind: Return shipping paid by customer
- Free Shipping Orders: Original shipping cost may be deducted from refund
7. Dispute Resolution
If you have concerns about your return or a charge on your account, please follow these steps:
- Contact Us First: Email our support team at returns@shukebeita.shop with your order number. We aim to resolve all disputes within 5 business days.
- Payment Disputes: If we are unable to resolve the issue to your satisfaction, you have the right to dispute the charge with your credit card issuer or payment provider (e.g., Visa, Mastercard, PayPal). Your card issuer can initiate a chargeback on your behalf.
- Further Assistance: You may also contact your local consumer protection agency or relevant regulatory body for additional support.
8. Contact Us
Email: returns@shukebeita.shop
Please contact us via email for return instructions.